Privacy Policy

This Privacy Policy explains how Volunteer Digital Ventures LLC (d/b/a “VDV Updates”; “VDV Gold,” “we,” “us”) collects, uses, and protects information in connection with our website and our services, including our SMS/text messaging programs.

Information we collect

• Contact & account information you provide: name, mobile phone number, email address, and account identifiers.
• Transaction & session information: machine-time purchases, session start/stop, machine assignment, receipts, rewards, and business notifications you are authorized to receive.
• Usage & device information: pages visited, IP address, and basic device/browser data collected via standard web logs and cookies.

How we use information

• To provide and operate our services (including machine-time sessions, rewards, and business notifications).
• To send you transactional and operational text messages you have opted in to receive (session confirmations, receipts, reward notifications, and account/business notifications).
• To provide customer support and to secure, maintain, and improve our services.
• To comply with legal obligations.

SMS / text messaging

Our text messaging programs are opt-in. Details, including how to opt in and out, are in our Messaging Terms & Conditions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help at any time.

How we share information — and what we never share

We may share information with service providers who help us operate (e.g., our SMS provider Twilio, hosting, and customer-support vendors) strictly to perform services on our behalf, and when required by law.

No mobile information (phone numbers or SMS opt-in/consent data) will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Opt-in and consent are used only to deliver the messaging program you signed up for. Information may be shared with subcontractors solely in support services such as customer service; all such categories exclude text-messaging originator opt-in data and consent.

Data retention & security

We retain information only as long as needed for the purposes above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it.

Your choices

You may opt out of texts any time (reply STOP), request access to or deletion of your information, and update your contact details by contacting us.

Children

Our services are not directed to children under 18, and we do not knowingly collect their information.

Changes

We may update this policy; the “Last updated” date reflects the latest revision.